NEW DELHI: Over 50,000 instances associated to actual property are pending in shopper courts, in response to the federal government knowledge. In a written reply to Lok Sabha, Minister of State for Meals and Shopper Affairs B L Verma knowledgeable in regards to the particulars of instances pending in consumer commissions referring to actual property.

As per the information, there have been 2,44,813 instances filed in shopper courts at nationwide, state and district ranges. Out of that 1,94,555 instances have been disposed and 50,258 instances are pending as on July 31, 2024.

“The Shopper Safety Act, 2019 offers for 3 tier quasi-judicial equipment at district, state and central ranges generally referred to as ‘Shopper Commissions’ for cover of the rights of shoppers and to supply easy and speedy redressal of shopper disputes,” Verma stated.

The Act offers for simplification of the adjudication course of within the shopper commissions; submitting of a grievance by a shopper within the shopper fee; digital listening to; deemed admissibility of complaints if admissibility will not be determined inside 21 days of submitting.

“Part 38(7) of the Shopper Safety Act, 2019 prescribes that each grievance shall be disposed of as expeditiously as doable and endeavour shall be made to resolve the grievance inside a interval of three months from the date of receipt of discover by reverse occasion the place the grievance doesn’t require evaluation or testing of commodities and inside 5 months if it requires evaluation or testing of commodities,” he stated.

The e-Daakhil portal has been launched in 35 states/UTs to supply facility to aggrieved shoppers to register on-line shopper complaints in numerous shopper commissions from anyplace in India, the minister stated.